Most of the questions we receive from our customers all over the world are answered below.
If you have other questions or would like more information about the medication we sell, please email them to: [email protected]
What are Generics ?
Generic pharmaceuticals contain exactly the same active ingredients as their branded counterparts. A drug company can hold exclusive patent rights to make a drug for 20 years after its discovery. After that, other companies can start making generic versions of the drug.
In almost all cases, the generics work as well as the brand-name versions, and often cost considerably less. This is possible not because of lower quality, but because research and advertising costs are much less for generics. Many insurance plans encourage you to accept the generic version of a drug whenever it's medically safe.
Is selling prescription medication on the Internet legal?
Yes, with the exception of narcotics and other heavily regulated drugs. Medications offered online are perfectly legal if prescribed by a certified physician. All medications are obtained from a legitimate pharmaceutical wholesaler or directly from the manufacturer, therefore, you can be sure of receiving high quality legitimate medication.
What are your shipping rates and policies?
Our shipping rates and online prescription are INCLUDED in the price you pay. Once your order has been approved, it will be shipped within 48 hours. Delivery time varies according to your location and that of the suppliers, but we try to expedite door to door delivery within 10-18 business days. Information explaining the usage, dosage and precautionary information will be provided.
Although we ship worldwide, some countries may not be listed for certain reasons. If your country is not listed, please contact us.
What payment methods are accepted?
We accept Visa & Diners worldwide. We also accept Electronic Check Payments (ACH) from the following countries: United States, Germany & Austria. Please be aware that shipping can be delayed for up to 7 days when paying by ACH.
Is there a cancelation policy?
You may cancel your order before it has been processed by contacting us at [email protected].
Once your order has been processed, it cannot be cancelled.
Can I return my medication for a refund?
Sorry. Under Federal Law we cannot give refunds or exchanges on prescription medications, however, if your order has not arrived, or arrived damaged, we will reship at our expense, or refund you, at our discretion.
What are your security and privacy policies?
Your privacy and security is very important to us, and will not be compromised. Our website utilizes industry-standard security measures, including SSL (Secure Sockets Layer) and an encrypted order form to request information and conduct the product transaction. We collect the customer email address, credit card information, and shipping address in order to conduct business with our customers. This information is provided to male-sexual-health.com by the customer, and is entered into our certified secure network, and all transaction data is housed on our secure database. Any information provided by our customers is never shared, sold, or released to any third party outside of our network. All account information submitted to us is safely isolated from unauthorized parties and only used by male-sexual-health.com.
We do, however, guarantee that you will receive the best possible service available. We value you as a customer - if you have any questions regarding the buying process, or even general queries, please feel free to contact us. I have another question: Contact us at [email protected].